Got Questions about Fire Damage Restoration, Water Damage Restoration or Mold Remediation?

SCCS NWI has the answers!

Frequently Asked Questions about Mold Remediation

  • Can my home be tested for mold?

    Yes. SCCS can come to your home or business to conduct mold testing. We do both surface testing when there is the suspicion of mold growing in a certain area, or air testing to deduct mold that have become airborne.  It does not take long for the technician to gather the samples. We then send the samples to a lab and results are usually in within 7 business days.

  • Should I have my home or business tested for mold?

    If you suspect mold in your home or business, it is recommended that you have mold testing done. However, you can have mold testing done even if you do not see any signs of mold, but simply would like the testing completed for peace of mind.

  • What are the health effects of mold exposure?

    Health effects of mold exposure can include mild symptoms that are very similar to seasonal allergy symptoms, such as coughing, sneezing, sore throat, skin irritation, watery eyes, congestion, and headache. Mold exposure can also cause severe reactions in some individuals, such as infections and potentially life-threatening diseases.

  • What do I do if mold is found in my home or business?

    It is recommended that you also call a qualified professional to determine the extent of mold growth. The mold mitigation professionals at SCCS NWI are extensively trained to help with water damage and mold remediation. Give us a call and we'll evaluate your situation and let you know what the next steps should be.


  • What can I do to prevent mold in my home?

    There are several things you can do to minimize the amount of mold in your home or business. Regular vacuuming and cleaning, as well as keeping the humidity levels low are great ways to prevent high levels of mold. You should also check items for mold before bringing them into your home, as well as inspect your home for leaks or excess water on a regular basis.

  • Will my insurance company pay for mold clean up?

    Possibly. Depending on your insurance policy, mold may be included or excluded. We can help you review your policy to see if mold remediation is covered.

Frequently Asked Questions about Water Damage Remediation

  • Who do I call first when I have water damage in my home or business?

    It is imperative that you mitigate water damage as soon as possible, so your first call should be to a professional restoration company, suitable for drying out as well as preventing further damage to your home or business. 


    SCCS NWI is here for you if you have any issues with water damage. We can help take care of the standing water, make sure everything is truly dry to prevent mold and take care of any mold that might have already started to form. 



  • My house is flooded shouldn't I call the insurance company first?

    Most likely your insurance provider would strongly recommend contacting a water damage restoration company without delay to initiate water cleanup and address water damage promptly. 


    The quicker our teams are on the scene, the more effectively we can mitigate the extent of the damage, ultimately reducing restoration expenses and safeguarding your home from additional flood-related harm. 


    It's crucial to promptly inform your insurance company to file a claim, but you should not postpone calling a professional restoration company while waiting for an adjuster to arrive.

  • How does the water damage restoration process work?

    Water damage restoration or water cleanup is a multifaceted procedure that encompasses several key phases. 


    The initial step involves the elimination of all standing water from surfaces, including flooring and saturated carpet, as well as other impacted materials. Subsequently, specialized equipment such as dehumidifiers is deployed to facilitate the drying process in the affected areas. 


    The duration of this phase can vary, contingent upon the volume of water and the extent of the space involved.


    Upon completing the drying phase, we employ moisture meters and, when applicable, thermal imaging cameras to ensure thorough dryness in your home. Rectifying water damage may also entail various additional tasks, including the removal of drywall, cleaning of carpets, repair of wooden flooring, odor control, air duct cleaning, and mold removal.





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  • What effects can water damage have on my home or business?

    Water damage can have disastrous effects on your home or business if not addressed promptly such as: sagging drywall, warping or rotting wood, bubbling or peeling paint, and ruined carpet. Depending on the source of the water, such damage can also lead to potential health hazards.


    Call us as soon as you know you have a problem with water damage. We have special equipment that will help rid the area of water and make sure it is thoroughly dry.

  • How long will it take to dry out my property?

    The drying time will depend on a number of factors, such as location, source of the water, materials that have been saturated, and how quickly the drying process is started.

  • How can I be assured that my home or business is completely dry?

    Throughout the drying process we will continue to test the environment to ensure that the steps we are taking are effectively drying your home or business, as well as to determine when the building is completely dry by taking moisture readings daily.

  • What certifications does SCCS have regarding water damage restoration?

    The cost of water damage cleanup depends on the square footage of the flooded area and the amount of time necessary to properly mitigate the water damage. 


    If your insurance policy covers water damage restoration, you are most likely only responsible for the deductible. Keep in mind that water can move quickly and be extremely destructive. If not promptly addressed with the right equipment, there can be extenuating problems like mold growth and even structural damage. 


    When done properly, fixing water damage can take several days and many man-hours to complete, which have varying costs. We will do everthing we can to advise you on the costs up front so there are no surprises.

  • What are the most common causes of floods and water damage?

    House flood water damage can be caused by a variety of factors,including heavy rain storms, burst or leaky pipes and malfunctioning appliances. 


    Water damage can also occur as a result of roof leaks and from defective gutters and downspouts.



Frequently Asked Questions about Fire Damage Restoration

  • Is it safe to remain in my home after a fire?

    The smoke from a fire is very toxic, it is not recommended to stay in your home during the restoration process, unless the damage is extremely minimal. This should be determined by a qualified expert.

  • Can fire damage be repaired?

    Certainly, the potential for repairing fire damage hinges on the extent of the destruction. Our skilled technicians respond promptly, conducting a comprehensive evaluation to gauge the severity of the damage. Subsequently, they diligently address issues like excess moisture resulting from firefighting activities, the safe removal of soot and ash residues, and the restoration of both structural components and personal belongings affected by heat, flames, or smoke. Throughout this restoration journey, we remain committed to offering guidance and clear communication regarding achievable expectations.








  • Can I do some of the fire clean up myself?

    While property owners often desire to kickstart the restoration process and take matters into their own hands for efficiency, employing household cleaning agents can inadvertently exacerbate the damage by causing residue to smear and penetrate deeper into the affected materials.


    It is recommended that you hire a professional, like SCCS NWI, to ensure that the cleanup is done properly and will not cause problems down the road. Professional cleaners have all of the skills, equipment, and technology to ensure that your home is cleaned properly and left smelling smoke-free.

  • Does SCCS NWI take care of boarding up my home?

    Yes. Specialty Cleaning & Contracting Services is happy to help you with boarding up your home. This helps keep your personal belongings safe and your home sealed off from the elements.

  • What can be done about the smoke smell in my home after a fire?

    At SCCS, we utilize the latest technology in deodorizing your home. The process and equipment that we use to restore your home or business after a fire ensures that you will have no residual smoke odor.

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