Frequently Asked Questions about Water Damage

Water damage can occur for a number of reasons, from severe storms and burst pipes to sewage backups and leaking appliances. Regardless of the source, water damage is something that needs to be addressed immediately. Water damage can have disastrous effects on your home such as sagging drywall, warping or rotting wood, bubbling or peeling paint, and ruined carpet. Depending on the source of the water, such damage can also lead to potential health hazards.


Because water damage is something that needs to be dealt with promptly, we start the cleaning process right away. We begin with water extraction, followed by the drying process. We use equipment that speeds up the drying process and minimizes further damage to your home or business. Throughout the drying process, our technicians will complete moisture readings daily, to ensure that this process is successful.

  • Who do I call first when I have water damage in my home or business?

    It is imperative that you mitigate water damage as soon as possible, so your first call should be to a professional restoration company, suitable for drying out as well as preventing further damage to your home or business. 


    SCCS NWI is here for you if you have any issues with water damage. We can help take care of the standing water, make sure everything is truly dry to prevent mold and take care of any mold that might have already started to form. 



  • My house is flooded shouldn't I call the insurance company first?

    Most likely your insurance provider would strongly recommend contacting a water damage restoration company without delay to initiate water cleanup and address water damage promptly. 


    The quicker our teams are on the scene, the more effectively we can mitigate the extent of the damage, ultimately reducing restoration expenses and safeguarding your home from additional flood-related harm. 


    It's crucial to promptly inform your insurance company to file a claim, but you should not postpone calling a professional restoration company while waiting for an adjuster to arrive.

  • How does the water damage restoration process work?

    Water damage restoration or water cleanup is a multifaceted procedure that encompasses several key phases. 


    The initial step involves the elimination of all standing water from surfaces, including flooring and saturated carpet, as well as other impacted materials. Subsequently, specialized equipment such as dehumidifiers is deployed to facilitate the drying process in the affected areas. 


    The duration of this phase can vary, contingent upon the volume of water and the extent of the space involved.


    Upon completing the drying phase, we employ moisture meters and, when applicable, thermal imaging cameras to ensure thorough dryness in your home. Rectifying water damage may also entail various additional tasks, including the removal of drywall, cleaning of carpets, repair of wooden flooring, odor control, air duct cleaning, and mold removal.





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  • What effects can water damage have on my home or business?

    Water damage can have disastrous effects on your home or business if not addressed promptly such as: sagging drywall, warping or rotting wood, bubbling or peeling paint, and ruined carpet. Depending on the source of the water, such damage can also lead to potential health hazards.


    Call us as soon as you know you have a problem with water damage. We have special equipment that will help rid the area of water and make sure it is thoroughly dry.

  • How long will it take to dry out my property?

    The drying time will depend on a number of factors, such as location, source of the water, materials that have been saturated, and how quickly the drying process is started.

  • How can I be assured that my home or business is completely dry?

    Throughout the drying process we will continue to test the environment to ensure that the steps we are taking are effectively drying your home or business, as well as to determine when the building is completely dry by taking moisture readings daily.

  • What certifications does SCCS have regarding water damage restoration?

    The cost of water damage cleanup depends on the square footage of the flooded area and the amount of time necessary to properly mitigate the water damage. 


    If your insurance policy covers water damage restoration, you are most likely only responsible for the deductible. Keep in mind that water can move quickly and be extremely destructive. If not promptly addressed with the right equipment, there can be extenuating problems like mold growth and even structural damage. 


    When done properly, fixing water damage can take several days and many man-hours to complete, which have varying costs. We will do everthing we can to advise you on the costs up front so there are no surprises.

  • What are the most common causes of floods and water damage?

    House flood water damage can be caused by a variety of factors,including heavy rain storms, burst or leaky pipes and malfunctioning appliances. 


    Water damage can also occur as a result of roof leaks and from defective gutters and downspouts.



  • I had a frozen pipe burst in my home. Can you help?

    Yes, SCCS NWI has helped many homeowners dealing with water damage caused by freezing pipes that have burst. Any time a home has water where it doesn't belong damage can occur. Our state of the art equipment will make sure the structure is dried out correctly. If a water damage area is not properly mitigated, it could lead to further damage, musty odors and mold growth.